Intelligent Archiving securely preserves calls, meetings, chats, SMS, email, and customer interactions in a centralized, encrypted platform. This gives organizations fast access to critical information while supporting compliance, legal obligations, and operational insight.
With intuitive search, playback, exporting, and reporting across all channels, teams can find what they need—exactly when they need it.
Resolve Disputes and Complaints Faster
Quickly access historical communications to support investigations and resolution.
Improve Frontline Performance
Use real interactions to coach employees and improve service quality.
Maintain Knowledge and Continuity
Preserve institutional knowledge as teams and roles change.
Support Compliance and Legal Requirements
Reduce the burden on operations and legal teams with powerful search and retrieval tools.
Voice
Call logs, phone call recordings, voicemail recordings, voicemail transcriptions, associated meta-data
Chat & SMS
Team and customer chat messages, SMS, MMS, attachments, reactions/ ‘likes’, GIFs, images, emojis, etc.
Meetings
Meeting logs, recordings, public chat, Contact Center screen recordings, and notes
Email
Email sent and received through Exchange, IMAP, POP, and other platforms, including 400+ attachment file types
Preserve Teams Communications Automatically
Capture and retain Microsoft Teams conversations, including meetings, chats, and related content, so you can protect critical business records without changing how employees work.
A Seamless Teams Experience
Employees continue to collaborate in Microsoft Teams while communications are securely archived in the background. No new apps to learn, no disruption to daily workflows.
Simplified Compliance and Discovery
Archived Teams data is centralized in our secure platform with unified search, playback, exporting, and reporting—making it easier to meet compliance requirements, respond to audits, and resolve disputes efficiently.
Extend the value of Elevate or Contact Center with Intelligent Archiving to better manage, protect, and leverage your communications data.
Need more help or have questions? Contact us today! We’re here to help you stay connected and productive with Elevate!
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