Contact Center


Contact Center for Wherever, Whenever Customer Engagement

With our Contact Center solution, you can differentiate from the competition where it matters most – the customer experience.

Being able to give your customers a seamless experience when they reach out to your business is a huge competitive advantage. With the right contact center software, you have the power to create efficient interactions, meaningful insights, productive teams, and an overall superior customer experience. All this adds up to a sustainable boost to your bottom line.

Businesses of all sizes, budgets, and industries can finally take advantage of the benefits of offering a superior customer experience. Move your Contact Center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months. With Contact Center, more responsive, informed, and positive customer experiences are in your future.

The Benefits of Contact Center Software as a Service (CCaaS)


Handle customer inquiries through their preferred channels (voice, email, or chat).


Get customers to the right customer care professionals at the right time – every time.


IVRs help customers self-serve, and integrations extend contact center capabilities.


Real-time and historical data improves performance, now and into the future.


Enhance audience engagement with multichannel outreach capabilities.

Technology that Lets Your Business Offer Superior CX – Right Now

  • Integrations Toolbox

    Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.

  • Unified Presence & Status

    Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while on calls.

  • AI-Powered Analysis

    Search call recordings by sentiment and keywords to focus supervisors on the conversations and topics that matter.

  • Optimized Workforce

    Agents can work anywhere, meaning a greater talent pool. You can recruit the very best agents – regardless of location.

Greater Employee Productivity and Customer Experiences with Integrated Cloud and Contact Center


One seamless cloud solution with a single user interface merging employee productivity with omnichannel customer engagement.


Access advanced call capabilities within Elevate including Dialout, Callbacks, Relevant Caller Information, and Call Classifications.


Effortlessly give Elevate users access to call queues without needing to onboard them to a different application.

Get started with Tri-State Communications

A better experience for your customers, fewer headaches for your team. Let’s start the conversation.